Shipping policy

At Snuggle Crate, we carefully prepare each order with love and attention. Please review our shipping policy below before placing an order.

1. Processing Time

  • Orders are typically processed within 2–5 business days

  • Personalized or custom items may require additional processing time

  • Processing time does not include shipping transit time

Once your order has been processed, you will receive a confirmation email with tracking details (where applicable).

2. Shipping Timeframes

Shipping times are estimates and may vary based on location and carrier.

Estimated delivery times:

  • Canada: 3–7 business days after dispatch

  • International: 7–14 business days after dispatch (if applicable)

Please note that shipping delays caused by couriers, weather, holidays, or other factors outside our control may occur.

3. Shipping Rates

  • Shipping fees are calculated at checkout based on your location and order size

  • Any applicable taxes, customs duties, or import fees are the responsibility of the customer

4. Tracking Information

Where available, tracking information will be sent via email once your order has shipped. Please allow up to 24–48 hours for tracking updates to appear in the carrier’s system.

5. Incorrect Shipping Information

Please ensure all shipping details are accurate at checkout.

Snuggle Crate is not responsible for:

  • Delays or losses due to incorrect or incomplete addresses

  • Orders marked as delivered by the carrier but not received

If an order is returned to us due to an incorrect address, additional shipping charges may apply to resend the order.

6. Lost, Delayed, or Damaged Shipments

Once an order has been handed over to the shipping carrier, Snuggle Crate is not responsible for delays or losses caused by the carrier.

If your order arrives damaged, please contact us within 48 hours of delivery at info@snugglecrate.ca with:

  • Your order number

  • Clear photos of the packaging and item

We will review the issue and, if approved, offer a replacement or resolution at our discretion.

7. International Shipping (If Applicable)

International customers are responsible for:

  • Customs duties

  • Import taxes

  • Any additional fees imposed by their country

Snuggle Crate is not responsible for delays caused by customs clearance.

8. Contact Us

If you have any questions about shipping or delivery, we’re happy to help 🤍

📧 info@snugglecrate.ca
🌐 www.snugglecrate.ca